Inherited a smart home? Here's what to do.
2026-09-24 · Obsidian Audio Video · Houston
You bought a home with a smart system — Crestron, Control4, Savant, or Lutron — and the previous owner didn't leave the manual, didn't leave the installer's contact info, and the system does things you don't understand. Here's what to do.
Step 1: Don't panic (and don't reset anything)
The most common mistake is resetting the processor or factory-resetting devices to "start fresh." This erases all programming — the scenes, the integration, the custom settings that took dozens of hours to program. Don't reset anything until a professional has assessed the system and backed up the programming.
Step 2: Identify what you have
Find the equipment rack. Take photos of every piece of equipment, the labels on the wires, and the model numbers.
Step 3: Find the original installer
Check the equipment rack for a label with the installer's name. Check the real estate listing. Ask the previous owner's real estate agent.
Step 4: Call a professional
A certified installer can back up the current programming, assess what's working, identify capabilities, reprogram scenes, update firmware, and transfer the system to your account.
Inherited a system? Schedule a system assessment or call 346-357-5323.