SERVICE AREA · KATY · TEXAS
AV repair, smart-home service and installation in Katy.
Obsidian Audio Video services Crestron, Control4, Savant and Lutron systems in Katy, including systems installed by another company. Call about a remote that stopped working, missing sound, lighting or shade problems, or a new home theater and smart-home installation.
Call 346-357-5323 with your Katy-area address, system brand and what you need help with. Not sure what is installed? Start with the name on the remote or app.
Help for the system you have—or the rooms you are planning.
Existing-system service
Troubleshooting, repairs and takeover of another installer’s work.
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Home theater & media rooms
Plan the screen, speakers and controls around seating and room use.
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Smart-home installation
Crestron, Control4 and Savant controls for compatible equipment.
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Lighting & shades
Lutron service and installation, including scenes and shade controls.
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Networking & Wi-Fi
Connections for streaming, control apps, home offices and outdoor areas.
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Whole-home audio
Independent room controls, shared listening areas and patio zones.
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Business AV
Discuss meeting-room, display and audio requirements for a Katy business.
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PROPERTY PLANNING
Move-ins, renovations and room-by-room additions.
Buying a home with an existing system
If a Katy home comes with ceiling speakers, wall keypads or a rack of equipment, keep the remotes and any handover documents. List the rooms that work before changing the router or removing equipment. A speaker in the ceiling does not identify the amplifier or control platform behind it.
Finishing a media room or remodeling
For a new build or renovation, bring the floor plan and construction schedule. TV sightlines, seating, speaker positions, rack ventilation and cable routes need decisions before finishes are complete. In an occupied home, identify which walls and ceilings can be opened and which finishes need to remain untouched.
Connecting the patio and upstairs rooms
Describe where streaming or control drops out, rather than assuming the entire network needs replacement. An upstairs game room and a covered patio may have different coverage and wiring needs. For outdoor audio, note the listening area, equipment exposure and whether it needs separate volume from the kitchen.
EXISTING-SYSTEM SERVICE
A useful starting point for a Katy service call.
- TV picture but no sound: note the room, selected source and whether the problem affects every app or only one. Mention any recently replaced TV, receiver or streaming box.
- App or remote will not connect: record the message shown and whether wall controls still work. Tell us about router, internet-provider or Wi-Fi changes.
- One room or patio is silent: list the working and failed zones. Note whether the problem affects all music sources or only a particular stream.
- Lights or shades behave differently: describe whether local buttons work but a scene or app does not. Include the Lutron model if known.
These observations help define the diagnostic scope; they do not establish the cause. Avoid factory resets, deleting the control project or disconnecting labeled wiring while gathering information.
BEFORE YOU BOOK
Have these details ready before booking.
Provide your address, contact number, system brand, affected rooms and when the problem began. Photos of model labels and the equipment cabinet can help; do not send passwords or gate codes through the contact form. Keep any installer drawings, programming backups and owner-account information available for the assessment.
For a new installation, add room dimensions, intended uses, any existing wiring, budget range and the builder’s schedule. Ask about availability, visit charges and the proposed scope before an appointment is confirmed. Missing documentation, programming access and equipment compatibility can affect the options for an existing system.
System guides and related services.
Choose the guide for your installed platform. Brand names identify the systems supported, not a guarantee that every model or requested change is serviceable.
Planning resources
Planning music in connected living spaces? Read the guide to room use, speaker placement and independent listening zones.
LOCATION & ACCESS
Katy-area service inquiries.
We serve Katy-area homes in 77494 and 77450, including Cinco Ranch, Grand Lakes and Seven Meadows, plus 77493 communities such as Cane Island and Elyson, and nearby Cross Creek Ranch and Fulshear (77441, 77406). ZIP codes and neighborhood names do not line up exactly. Share the full project address to confirm service availability rather than relying on a neighborhood name or ZIP alone.
See all service areas ↯Questions about AV service in Katy.
Can you take over a Katy smart-home system installed by another company?
Yes. Obsidian Audio Video accepts service and takeover inquiries for existing Crestron, Control4, Savant and Lutron systems in Katy. The available repair or programming options depend on the equipment, its condition, owner authorization and access to the relevant project files or accounts.
Should I reset the system before calling?
Avoid factory resets or deleting the control project. Note the error message, affected rooms and recent changes instead. A reset can remove settings needed to understand an existing installation.
Can I add a theater or patio audio without replacing everything?
Possibly. Existing speakers, wiring and controls need a compatibility and condition assessment. Share what you want to add and what already works so the scope can distinguish retained equipment from new installation work.
Which Katy ZIP codes do you serve?
We serve Katy-area properties in 77494, 77450 and 77493, along with nearby Fulshear and Cross Creek Ranch (77441, 77406). Provide the full property address and requested work so service availability and scheduling can be confirmed.
Discuss your Katy system.
Tell us what stopped working—or which rooms you want to improve. Have the property address and system name ready.