OBSIDIAN AUDIO VIDEO · EXISTING-SYSTEM SERVICE
Residential AV service, planning & upgrades.
Tell us what stopped working and what you want to keep. We assess existing home theaters, audio, automation, lighting controls and networking—including systems installed by other companies—before recommending repairs or upgrades.
Repair or take over an existing system
Describe what stopped working and which equipment remains usable. Diagnosis can separate control, network and signal-path faults; a takeover also establishes access to records and programming.
Plan a room or whole-home project
Outline the rooms, sources, controls and daily tasks that matter. Discuss existing wiring, network dependencies and equipment compatibility before choosing components.
Experience across the system—not just one box
Chris Cox brings over 25 years of professional AV engineering, programming, integration and troubleshooting experience across multiple platforms. We look at how the equipment, control and network work together, then discuss the service scope, access requirements and charges before work begins.
AV repair and system takeovers · Control4 service · Savant service · Crestron service · Lutron service
Arrange diagnosis before deciding on replacement
Call with your system brand, location, affected rooms and when the fault began. We assess systems installed by other companies. Confirm diagnostic charges, scheduling, access and authorization before booking. Recommendations depend on the actual equipment, available configuration, compatibility and parts; repair or migration cannot be promised before assessment.
Send model numbers or equipment-label photos if available, but never send passwords, alarm codes or private account details. Avoid factory resets and unplanned firmware updates. Homeowners and authorized estate or property representatives can request service.